luxandlove is taking a short break
Reviews
If you need to ask any questions or have a problem, please contact me asap and I will do my best to reach a solution.
I am a UK based designer and i have set up the shipping in this Etsy shop mainly for overseas customers. If you are a UK customer you may want to order from my online shop: http://www.luxandlove.co.uk/
All stock is the same in both shops.
thanks!
Accepted payment methods
Returns & exchanges
Payment
-Payment is required immediately upon order if possible, or is to be made within 3 days of purchase. If payment is not made within 3 days, the order maybe cancelled and relisted. Please contact me straight away if there are any problems with payment or you have any questions.
-Goods are shipped only after payment is received and / or cleared.
Shipping
-I ship to everywhere else using Royal mail airmail 1st class - 5 days – but can add recorded and extra insurance if required. Please specify and i will send you a cost.
-If you require additional insurance (items worth over $56) please contact me as I cannot be responsible for lost mail if not recorded or insured.
-I can make a special trip to the post office if its urgent!
-Please note that if posted to outside the UK, some taxes might be incurred. It is the buyers’ responsibility to pay these.
-International mail should take about a week, however sometimes it does take longer. PLEASE be patient, let me know if it hasn't arrived, its not unusual for mail to take a little longer than a week, sometimes up to 3 weeks.
Additional policies and FAQs
Due to the nature of vintage, antique and second hand jewelry, it will have had previous owners and will probably have been worn and loved. This will mean some wear may be visible to chains, charms and other bits, but I believe this makes the piece more interesting.
All jewellery has been cleaned thoroughly before I dispatch, and all ear wires are brand new. Where there is a model wearing earrings, the ear wires have been replaced before sending them. I keep a special pair for photos!
As always, if you have any questions, please convo me.